Real-world scenarios where the fleet stops being a black box.

Fintech · Collections

20 units running negotiation and reminders in LangGraph, with no visibility on which ones close and which ones blow up accounts.

Before

No signed audit trail; every escalation resolved over Slack. LLM budget uncapped per unit.

With Kordana

Composer signed the role with discount caps and a time window; the gateway routed bulk to bucket C and closings to A; PEP blocked out-of-policy calls.

Signed role

Early-stage collections negotiator

“We went from sample-based auditing to audit-by-default. The signed log is what let us put the bot in production.”

E-commerce · L1 Support

CrewAI handling returns and tracking across 6 marketplaces. Contained tickets untracked per unit, no live freeze.

Before

A policy change required redeploy. Over-limit refunds slipped through prompt bugs.

With Kordana

Inline approval for refunds >€200, per-brand freeze on drift, and quality flywheel promoting the version with best CSAT.

Signed role

L1 containment agent

B2B SaaS · Revenue ops

Lead enrichment and multi-account outbound with AutoGen. High risk of contacting existing customers or accounts on compliance hold.

Before

Hand-built lists. One duplicate-send incident to an enterprise customer every quarter.

With Kordana

PDP evaluated every send against CRM and hold-list before the tool call. Buckets B/C for research, A for top-tier sequence drafting.

Signed role

Assisted SDR · outbound

Healthcare · Clinical back-office

Scheduling, coverage verification and patient reply. Data residency and regulatory traceability required.

Before

Manual processes with 48h SLA. Quarterly audit run off spreadsheets.

With Kordana

Roles with least-privilege access to PHI, self-hosted bucket C for classification, human approval for clinical replies. Immutable log exportable to the auditor.

Signed role

Appointments & coverage coordinator

BPO · Ops at scale

500+ units deployed for 12 clients across different frameworks. Multi-tenant needed with per-client budget and SLA.

Before

One dashboard per framework. Consumption billing without role or client breakdown.

With Kordana

Kordana as neutral plane: unified telemetry, per-tenant budget, PEP with per-client policies and roles signed by each account owner.

Signed role

Multi-account operator

“It let us sell a real SLA on agents. Before it was a promise; today it’s a signed chart.”